Corporate Goals Objectives and Action Plan - Metropol Sağlık Grubu

TR

Hatay Medical Center

Corporate Goals Objectives and Action Plan

FACTOR	SUB-OBJECTIVES	TARGETS	MONITORING PERIOD	RESPONSIBLE	ACTION PLAN	RESOURCE REQUIREMENT	DESCRIPTION (Opinions / explanations regarding the activity carried out)
INTERNAL ENVIRONMENTAL FACTORS (Human Resources, Financial Status, Structural conditions)	Our medical center, which is constantly working with its employees, has a health force with low turnover rate.	Ensuring Employee Satisfaction, %84 Ensuring satisfaction	December	Senior Management Quality Management Unit	1. Measuring satisfaction 2. Supporting working environments in terms of equipment a. Determining the need for desk chairs b. Improving the physical environment 3. Holding evaluation meetings with Unit Supervisors	Available resources	1. Satisfaction measurements started to be conducted once a year in December. 2. Improvements are being made for the working environment.
	Trusted Medical Center	Ensuring Patient Satisfaction “According to the number of patients one year ago, at least at the rate of yes in the surveys to be conducted to patients to be determined from the table %80 ensuring satisfaction”	Monthly / Yearly	Senior Management Quality Management Unit	1. Measuring satisfaction 2. Planning improvements as a result of satisfaction surveys	Available resources	1. It was decided that patient satisfaction complaint surveys will be analyzed once a month by the PUK, every 3 months with the participation of unit managers and senior management.
EXTERNAL ENVIRONMENTAL FACTORS (Economic Environment, Legal Environment, Public Relations, Health Structure of Society, Suppliers, Competitors)	A Medical center that is visible and recognizable	Our Medical Center %100 Ensuring Promotion	Annual	Business Manager	1. Preparing a web page 2. Visiting public institutions	Available resources	1. It was decided that the visits would be made by the Business Manager.
	Contribution to increase in profitability ratio	Reducing the return rate of purchased materials to zero	Annual	Business Manager	1. Visiting suppliers on site 2. Complete material control	Available resources	1. It was decided that the visits would be made by the Business Manager.
	Preferred medical center compliant with standards	SKS Medical Center Set %100 Applying	Annual	Business Manager Quality Management Unit	1. Formation of a team for preparatory procedures 2. Preparation of documentation within the scope of the BCS Medical Center set 3. Training of personnel 4. Implementation of the BCS Medical Center Set	50.000 TL	1. A working team was formed for the preparatory work. 2. Documentation work is ongoing. 3. Training was provided to the staff. 4. It was decided to start implementations in early April 2025.
MEDICAL OBJECTIVES (INTERNAL TARGET VALUES)	Prevention of falls	Patient drop rate ≤ ‰0,7	6 months	Unit supervisors	1. Assessing patients’ fall risks and providing trainings 2. Physically preventing falls (e.g. fixing the wheels of the bed)	Fall notification forms
	Ensuring drug safety	Realization rate of medication error %0 to be	3 months	Unit supervisors	1. Recording and reporting medication errors	Unwanted event notification system
	Realization of patient care	Maintenance plans %100 Harmony	6 months	Unit supervisors	1. Implementation of care plans appropriate to patient diagnosis during the treatment process	Maintenance plans / compass
	Safe use of blood and blood products	Destruction rate ≤ %3 to be	3 months	Transfusion services officer	1. Safe operation of transfusion services and storage and transportation of blood products in appropriate storage areas	Destruction records

Telephone

(0232) 244 16 16

E-Mail

hatay.info@metropoltip.com.tr

Address

İnönü Caddesi Basın Sitesi Mahallesi No: 471/A Karabağlar, İZMİR

Working Hours

Weekdays : 09:00 - 17:00
Weekends : 09:00 - 12:00

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